The future of Digital Manufacturing – Join us today!

We are building the on-demand manufacturing platform that makes it easy for companies to get industrial-quality parts. Our core philosophy is to combine passionate people with the challenges of tomorrow. We do not believe in fixed job descriptions or CVs but look for diverse personalities who bring their talents, inspirations, and pioneering mindset with them. As a company, we are uniquely positioned to be both VC financed and corporate backed. This allows you to benefit from the best of both worlds – our young, dynamic, and hands-on startup-mentality on the one hand and the stable environment, high reputation of backing by Siemens Energy and ZEISS on the other. We look forward to your application.

Your mission

Joining our team as a Customer Support Specialist, your mission is to ensure our customers receive top-notch support and achieve success with our products and services. You’ll directly engage with customers, addressing inquiries, resolving issues promptly, and guiding them to become more self-sufficient users of our platform. Your role is pivotal in enhancing the overall customer experience and fostering long-term relationships. The following tasks will be part of your new role:

  • Respond to customer inquiries via phone, email, and live chat, ensuring timely and professional resolutions.
  • Troubleshoot and resolve customer issues and complaints, utilizing the ticketing system for efficient tracking and follow-up.
  • Provide detailed guidance to customers, especially focusing on enhancing their self-sufficiency in using our customer portal.
  • Conduct diligent follow-ups with customers to ensure satisfaction and complete resolution of issues.
  • Collect and relay customer feedback to drive product and service enhancements.
  • Maintain comprehensive records of customer interactions and feedback for future analysis.
  • Collaborate with various teams including operations, business development managers, and customer project engineers to handle post-purchase complaints and coordination.
  • Efficiently manage ongoing production issues post-order confirmation and forward them to the appropriate departments.

Your profile

  • Excellent communication skills in German and English, enabling you to effectively engage with customers across various channels.
  • Proven experience in customer support,  or a related role, demonstrating your ability to handle diverse customer inquiries and issues.
  • Strong problem-solving skills and the ability to navigate complex customer situations with confidence and empathy.
  • Familiarity with customer relationship management systems, to efficiently manage customer interactions and feedback.
  • Collaborative mindset, allowing you to work seamlessly with cross-functional teams to address customer needs and drive product enhancements.
  • Organized and detail-oriented approach to maintaining comprehensive records of customer interactions and feedback for future reference and analysis.

Why us?

  • Well-connected offices in Berlin (Prenzlauer Berg)
  • Room to grow based on your performance and individually aligned development goals
  • We enjoy spending time together and promote team spirit through regular company events
  • We support mobile working based on individual needs
  • Subscription to stay fit with Urban Sports Club
  • Mobility benefits for BVG company ticket
  • 30 days of Holidays
  • Free beverages in the office
  • Pet-friendly office

For more information and to apply, click here:

MakerVerse GmbH
12435 Berlin